The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

  • Downloads：8252
  • Type：Epub+TxT+PDF+Mobi
  • Create Date：2021-06-25 10:19:04
  • Update Date：2025-09-06
  • Status：finish
  • Author：Colin Cowie
  • ISBN：1400224004
  • Environment：PC/Android/iPhone/iPad/Kindle

Reviews

Darya ，

I was reading this book with a lot of joy because it is a story on its own。 Also it made me think from two perspectives about customer service: a customer and a business ones。 Sometimes very simple and straightforward things tend to be most difficult to keep up with。 Customer service is one of them。 This book gives a very good and stories based overview on this side of our lives as businesses and consumers。